// Robot Reliability & Operations Consulting
Robot reliability, built around your operation.
We design and build the detection, paging, and data flow your on-call rotation needs — around your hardware, your sites, your channels. Catch errors as they happen, page whoever owns the problem where they actually watch, and put the logs, bags, and telemetry to fix it in front of them. A reliability setup you own and can keep changing as the operation does.
FREE CONSULTATION · NO SALES, JUST AN ENGINEER · RESPONSE NEXT BUSINESS DAY
// Why teams hire us
Reliability shaped around your operation — not a product you have to fit into.
01 · DETECT
Catch the failure, not the symptom.
We build error and anomaly detection into your robots' own signals, tuned to your hardware and your real failure modes, so you hear about the regression or the stuck robot before the support queue does.
02 · PAGE
Reach the right person where they already are.
We wire alerting into the channels your on-call actually watches — phone, text, email, Slack, PagerDuty — and design routing around your rotation, so the right engineer gets the right fault instead of a firehose.
03 · CONTEXT
The data to fix it, attached to the page.
We set up capture so the alert arrives with the logs, traces, and telemetry around the failure already pulled together. No 2am scramble for the right rosbag; investigation starts from context, not from zero.
04 · MTTR
Built to shorten MTTR.
Everything we design — detection, routing, context — exists to cut the time from alert to resolution. Fewer site visits, fewer dead-end pages, less time per incident. You own the result and can keep tuning it.
// What teams come to us with
Most engagements start with one of these.
Where teams tend to start. Not a fixed menu.
Don't see yours? That's usually what the consult is for.
// Failure to fix
We design the path from failure to fix around your operation.
Most robot incident workflows share this shape, but you don't have to take them all at once. We map what you already have, agree on what matters most right now, and phase the rest in over time.
Error & anomaly detection
Context & data capture
Routing & multi-channel alerting
Triage & root cause
Resolution & feedback
// Who you talk to
Engineers who have owned on-call for a robot operation.
We have shipped autonomy software, run on-call rotations, and built the alerting that wakes people up — or, done right, lets them sleep. We also maintain open-source ROS2 instrumentation — rmw_robotops and ROSQL — that a lot of this work rests on, so you're hiring people who've solved the problem in code, not just in slides. Every engagement is shaped to the team and the rotation in front of us, not a packaged offering. You get the engineer doing the work, not a salesperson, and a setup designed to keep your people off airplanes.
Custom
Routing and detection shaped to your rotation
Flexible
Components you can swap as the operation evolves — open-source tools, or a managed option like TraceHouse if you later want it run for you
Direct
US-based engineers, reachable by phone
// Start with 30 minutes.
Free 30-minute consultation.
Free, no pitch. You leave with a written reliability architecture shaped to your operation — yours, whether we end up doing the build or not.
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